SHIPPING & RETURNS

United Kingdom Shipping Policy

Here at Race At Home we like to keep things simple. This is why we only offer 2 options when it comes to shipping;

Economy 3-5 working Days 

Next Working Day Delivery 

Some of our smaller products are available on next day shipping FREE of charge others carry a small surcharge due to there size or weight.

Next working day shipping if applied at checkout will be applicable on orders  placed before midday GMT, those placed after this time will be shipped on the following working day.  

Sidewinder motion platforms are subject to a 48 hour delay on shipping if you select to have the item pre-assembled. This is subject to change during busy periods, we would advise getting in touch before completing your order if you have a specific delivery date in mind.

Return & Exchange Policy

At Race At Home, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. 

Returning your product because you changed your mind

 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.